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Q & A

Some common questions are answered below. Please call or email us if have other questions.

Inclement Weather Policy: 

The office will be closed when the Ithaca City School district closes for inclement weather. You will receive notification by text, phone or email if your appointment needs to be rescheduled due to inclement weather.

Cancellation Policy:

Please provide at least 24 hours notice if you need to cancel your appointment.
There is a $35 fee for cancellation with less than 24 hours notice. If your visit can be rescheduled within the same week, the cancellation fee may be waived.
Please understand that while we make every effort to schedule your visits at a convenient time for you, we cannot accommodate last-minute cancellation or late arrivals.

Illness Policy: 

Please cancel your visit if you are sick with cough, sneezing, fever or any other signs of acute viral illness. The cancellation fee is waived if you are canceling due to illness.

What is Acupuncture?

Acupuncture is a key component of Traditional Chinese Medicine (TCM), designed to enhance the body’s natural ability to heal and restore balance. This technique involves the insertion of fine needles along specific pathways known as meridians, which promote healthy circulation and support the body’s regulatory functions. Acupuncture has been scientifically validated for its ability to accelerate healing, alleviate pain, and improve overall function. It is a gentle, non-invasive treatment that works by maximizing the body’s innate healing capacity, without introducing anything external. As a time-tested and evidence-based practice, acupuncture offers a holistic approach to wellness and is a proven method for improving health and vitality.

What will my acupuncturist do?

During the initial exam a full health history will be taken. Questions will be asked regarding symptoms, health and lifestyle. Your acupuncturist will complete a comprehensive acupuncture assessment. She will then propose an acupuncture treatment plan for you, with the number of visits and the frequency of acupuncture care that is best for you. She may also make recommendations for you for foods, herbs, supplements or practices that can maximize the effect of your acupuncture treatment plan. 

Are Herbal Recommendations Included in My Care Plan?

Herbal recommendations may be included in your care plan when appropriate and if you express an interest in incorporating herbal medicine into your treatment. While some patients choose to include herbs as part of their plan, others may not. The cost of herbal recommendations is included in the initial consultation fee; however, the cost of herbal products is separate and not included in the treatment fee.

Is acupuncture safe for children?

Acupuncture is a safe, effective method for children. It is often combined with acupressure and massage. Children who come to Balance enjoy their treatments. Pediatric visits usually take 30 – 45 minutes.

How many visits will I need and how often?

The number of visits required depends on your individual treatment plan, your specific condition, and your overall health. For acute issues (recently developed), relief may be achieved within 1 to 3 sessions. Chronic conditions typically require a longer course of treatment. Your acupuncturist will discuss your treatment plan with you and provide guidance on the expected course of care. Initially, treatments are often scheduled weekly, with sessions becoming less frequent (e.g., bi-weekly or monthly) as you progress. Some individuals choose to continue acupuncture as part of a long-term wellness strategy for managing ongoing health concerns, while others may no longer need treatment once their issue has resolved.

How much does it cost?

Initial Visit $120

Follow–up Visit $90

Will my insurance cover acupuncture?

Coverage for acupuncture varies depending on your insurance provider and policy. If your insurance plan offers acupuncture benefits, you will pay for your treatment in full at the time of service and can then submit the necessary paperwork to your insurer for reimbursement. Please note that we do not bill insurance companies directly and are not an in-network provider. To verify your coverage, we recommend contacting the customer service number on the back of your insurance card and inquiring whether acupuncture is covered by an out-of-network provider. We cannot guarantee reimbursement. Acupuncture is an allowable expense for Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA). Many patients use these accounts to cover the cost of their treatments. Please be aware that Medicare does not cover acupuncture provided by a licensed acupuncturist.

How safe is acupuncture?

Acupuncture is a safe, gentle, and minimally invasive treatment with very few risks or side effects. The needles used in acupuncture are exceptionally fine, disposable, and sterile, adhering to the same rigorous clean needle protocols followed in medical settings.

How are acupuncturists educated?

In New York State, acupuncturists must hold a Master’s Degree from a nationally accredited institution and be board-certified by the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM). Abigail Thomas is Board Certified in Oriental Medicine and holds both a Master’s Degree in Acupuncture & Oriental Medicine and a Doctorate in Acupuncture & Chinese Medicine.

What can acupuncturists treat?

Acupuncture is recognized by the National Institute of Health (NIH) and the World Health Organization (WHO) to be effective in the treatment of a wide variety of medical problems. Below are some of the health concerns that acupuncture can effectively treat:

  • Addiction
  • Anxiety
  • Arthritis
  • Asthma
  • Bronchitis
  • Carpal tunnel syndrome
  • Chronic fatigue
  • Colitis
  • Common cold
  • Constipation
  • Dental pain
  • Depression
  • Diarrhea
  • Digestive trouble
  • Dizziness
  • Dysentery
  • Emotional problems
  • Eye problems
  • Facial palsy
  • Fatigue
  • Fertility
  • Fibromyalgia
  • Gingivitis
  • Headache
  • Hiccough
  • Incontinence
  • Indigestion
  • Irritable bowel syndrome
  • Low back pain
  • Menopause
  • Menstrual irregularities
  • Migraine
  • Morning sickness
  • Nausea
  • Osteoarthritis
  • Pain
  • PMS
  • Pneumonia
  • Reproductive problems
  • Rhinitis
  • Sciatica
  • Seasonal affective disorder (SAD)
  • Shoulder pain
  • Sinusitis
  • Sleep disturbances
  • Smoking cessation
  • Sore throat
  • Stress
  • Tennis elbow
  • Tonsillitis
  • Tooth pain
  • Trigeminal neuralgia
  • Urinary tract infections
  • Vomiting
  • Wrist pain

Does Acupuncture hurt?

At Balance, we specialize in gentle acupuncture techniques designed to ensure a comfortable experience. The fine size of the acupuncture needles and our precise, gentle approach make pain highly unlikely. Many patients do not feel the insertion of the needles, and any sensation typically lasts only a moment. Once the needles are in place, you will relax for a period of rest, during which most patients experience no discomfort and often fall asleep. Your comfort is our priority—if you feel any discomfort at any time, you are encouraged to let the acupuncturist know immediately.

What Should I Expect During My Acupuncture Session

In your initial consultation, your acupuncturist will conduct a thorough health assessment, taking into account your symptoms, medical history, and lifestyle. Based on this information, they will create a personalized treatment plan tailored to your needs, including the recommended number of sessions and frequency of care. In addition to acupuncture, your acupuncturist may offer guidance on diet, herbs, supplements, or lifestyle practices to enhance the effectiveness of your treatment and support your overall well-being.

Will my treatment include massage?

Massage may be offered as an additional service during your acupuncture session, subject to availability.

How long does a treatment take?

For follow-up treatments, please plan to be with us for approximately one hour. Initial visits typically last about 90 minutes.

What is the cancellation policy?

We kindly ask for at least 24 hours’ notice if you need to cancel your appointment.

How do I know if acupuncture will help me?

We offer a complimentary phone consultation to help you determine if acupuncture is the right treatment for you. To schedule your consult, simply call us at 607-274-7520 or email abigailthomas@ithacabalance.com.

Can I use acupuncture if I am also doing IUI or IVF?

Yes, acupuncture is often used alongside assisted reproductive technologies like IVF and IUI. Research has shown that acupuncture can improve outcomes when combined with these fertility treatments.

Can I use acupuncture if I am pregnant?

Yes, acupuncture is safe during pregnancy and can effectively address issues such as nausea, back pain, difficulty sleeping, and fatigue.

Can I have acupuncture for acute pain?

Yes, acupuncture is highly effective for both acute and chronic pain. Treatment planning will take into consideration the timing and frequency of your sessions to best support your body’s unique needs.

Can acupuncture help me to conceive if I have PCOS?

Yes, acupuncture can be beneficial for women with PCOS. It can support hormonal balance and improve fertility.

Can acupuncture help with PMS?

Yes, acupuncture is a proven treatment for alleviating PMS symptoms such as irritability, pain, and mood swings. It works by helping to regulate hormones and calm the nervous system during the premenstrual phase.

Can I come to Balance for Massage Therapy?

Yes, we offer two options for massage therapy at Balance. You can enjoy a massage as an add-on to your acupuncture treatment (depending on availability), or you can schedule a relaxation massage on Saturdays and Sundays.

Does Balance offer treatment for men, as well as women?

Yes, men are welcome to come to Balance for care. We commonly see male patients for painful and stress related conditions.

What Can I Expect During My Treatment?

You will lie comfortably on a massage table, fully covered with sheets to ensure warmth and comfort. We will adjust your body position as needed to enhance your comfort throughout the session. Once the acupuncture needles are placed, you will rest for between 20 and 40 minutes, allowing your body to fully benefit from the treatment.

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