Some common questions are answered below. Please call or email us if have other questions.
Inclement Weather Policy:
The office will be closed when the Ithaca City School district closes for inclement weather. You will receive notification by text, phone or email if your appointment needs to be rescheduled due to inclement weather.
Please allow at least 24 hours notice if you need to cancel your appointment.
There is a $35 fee for cancellation with less than 24 hours notice. If your visit can be rescheduled within the same week, the cancellation fee may be waived.
Please understand that while we make every effort to schedule your visits at a convenient time for you, we cannot accommodate last-minute cancellation or late arrivals.
Please cancel your visit if you are sick with cough, sneezing, fever or any other signs of acute viral illness. The cancellation fee is waived if you are canceling due to illness.